FAQ's

DELIVERY

We deliver worldwide with free delivery for France!

Our delivery policy is available here .

PRODUCTS

In France !

Yes.

GINKGO SACRÉ Cream has 70% organic ingredients and 99% ingredients of natural origin.

SACRED GINKGO Oil has 81% organic ingredients and 100% ingredients of natural origin.

The GINKGO SACRÉ range has also been developed according to the COSMOS Organic standard. Certification is in progress.

GINKGO SACRÉ Cream is refillable. A refill system is being developed for Oil.

The GINKGO SACRÉ collection was developed according to the COSMOS Organic standard (organic certification body).

The products are in the process of organic certification.

Mastel also has the vegan label PETA (For Ethics in the Treatment of Animals) and OneVoice (animals' right to respect).

GINKGO SACRÉ Cream has 70% organic ingredients and 99% ingredients of natural origin.

SACRED GINKGO Oil has 81% organic ingredients and 100% ingredients of natural origin.

Our products are inclusive and gender neutral, for all skin types. The scent and textures have been developed to suit everyone.

We have limited the allergens in the perfume as much as possible, which is no longer a problem for sensitive skin.

Yes.

We have limited the allergens in the perfume as much as possible, which is no longer a problem for sensitive skin. And no ingredient is not recommended for sensitive skin.

We recommend, like any new use of products, a skin irritation test on an insensitive area such as the inside of your arm.

Yes.

We did a 48-hour patch test (compulsory before selling a cosmetic product in Europe) as well as several studies to show the benefits.

You can read our article if you are interested in the details of these tests.

Yes. There are no harmful or inadvisable ingredients.

No. The European Cosmetics Regulation 1223/2009 prohibits animal testing since 2013.

SCIENCE AREA

We don't want to hide anything from you. This is why we have decided to disclose the percentages of our assets.

Our communication on social networks is also intended to be transparent, avoiding marketing misunderstandings as much as possible.


Julie, co-founder of Mastel, also created a podcast on the cosmetics industry, entitled "Les Souss de la Cosmétique". You can listen to it here .

An active ingredient is said to be objectified when it has clinical studies, which for a given percentage, prove its effectiveness.

For example, our hyaluronic acid has clinical studies using 0.1% to 0.5% in a cream and it has been proven that for 0.5%, the micro reflief (wrinkles) of the skin decreases by 66% after 28 days.

All of Mastel's assets have been chosen in this way. They are all effective.