Refund policy

For all orders (excluding pre-orders with a specified delivery date), packages are shipped within 72 working hours.

DELIVERY

STANDARD DELIVERY

Indicative shipping costs of 3.90 euros via colissimo.

Count 3 to 4 working days after processing the order (excluding pre-orders).

Delivery is free for all purchases to France. Delivery is free in Europe for any purchase over 100 euros.

DELIVERY TO RELAY POINTS

Indicative shipping costs of 3.90 euros via colissimo.

Count 3 to 4 working days after processing the order (excluding pre-orders).

Delivery is free for all purchases to France. Delivery is free in Europe for any purchase over 100 euros.

RETURN & REFUND

If you are not satisfied with Your order, You have a period of fourteen (14) days from receipt of the Products to exercise your right of withdrawal. To do this, you must send your return or exchange request by e-mail to contact@mastelcosmetics.com indicating the number and date of the order, your first and last names, delivery address, and the Products concerned. Mastel will inform you of the procedure to follow and you must prepare the package containing the Products and the invoice.

You must return the Products in their original state (wrapping, packaging) within fourteen (14) days of the agreement that you will have received by e-mail from Mastel. Mastel may refuse the return, refund or exchange of any product that has not reached Mastel within this period or that is incomplete, open, started or damaged or whose original packaging has been damaged by you.

Any risk associated with the return of the Product(s) is your responsibility.

Return costs are your responsibility. Mastel will not accept packages sent collect.

Any request for additional information should be sent to: contact@mastelcosmetics.com or to Mastel, 17 rue Mozart, 77185 Lognes, France.

PAYMENT

Payment for your order on our site can be made securely by credit card or Paypal.